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CCIDC has updated the Consumer Complaint Log to include any past missing complaints,
and to add several new ones that have come in since the last update. The date of this update is Monday, April 09, 2007
We now have 130 documented complaints since CCIDC was founded in 1992.
These are broken down by year as follows:
1993 - 1 complaint
1995 - 4 complaints
1996 - 5 complaints
1997 - 8 complaints
1998 - 7 complaints
1999 - 4 complaints
2000 - 9 complaints
2001 - 10 complaints
2002 - 18 complaints
2003 - 10 complaints
2004 - 12 complaints
2005 - 14 complaints
2006 - 19 complaints
2007 - 9 complaints to date.
Out of the 130 complaints, 44 were against Certified Interior Designer's (CID’s).
31 complaints were against ASID members, out of whom 13 were also CID’s.
4 were against IIDA members, out of whom 1 was a CID.
1 was against an NKBA member who was also a CID.
The total combined dollar amount of all complaints received so far is $3,224,866.15,
which averages to $24,806.66 per complaint.
Some consumers choose not to pursue a complaint with CCIDC for various reasons, or seek alternative remedies such as the courts. Some write it off to
bad experience and do nothing.
In some cases CCIDC has mediated some complaints and obtained satisfactory results for both parties. In others CCIDC has acted as an expert witness, or obtained
expert witnesses for plaintiffs, in successful legal actions.
Some CID’s have been disciplined by being suspended, or by being required to attend classes on Ethics and Business Practices, or both.
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